Returns

Who actually handles a return

Because Health Trend Observer never sells or ships a product, we have no order system, no returns department, and no ability to issue a refund. If you bought something through one of our links, your return or refund request goes to whoever you actually paid: Amazon, if it was an Amazon order, or the seller directly, if it was a direct-seller order.

How to read a seller's refund terms

Before you order, and before you assume a return will be easy, check these on the actual product page or the seller's policy page — not on our entry, which may be out of date by the time you read it:

• The return window. How many days you have from delivery (or purchase) to start a return, and whether that window differs for opened versus unopened items.
• Condition requirements. Some sellers of supplements and consumables won't accept an opened product back for hygiene or safety reasons, or will only offer a partial refund on an opened item — check this explicitly rather than assuming a standard retail return applies.
• Who pays return shipping. Some sellers cover it, others deduct it from your refund or ask you to pay it upfront.
• Restocking fees. Check whether a percentage is deducted from your refund.
• Refund vs. store credit vs. replacement. Confirm which of these you're actually entitled to before starting the process.
• How to actually start a return. On Amazon, this is usually done through your Amazon order history. For a direct-seller order, look for a returns or support email or portal on the seller's own site.

Amazon orders vs. direct-seller orders

For anything bought through an Amazon link, Amazon's own return and refund policy applies, and Amazon's order history is the correct place to start a return. For anything bought through a seller's own storefront (our direct-seller links), that seller's individually posted refund policy applies — and because these vary seller to seller, and can change, always confirm the current terms on their site before you buy, not from our summary of them.

If you think an entry misstates a refund term

If something we wrote about a seller's or Amazon's refund terms is inaccurate or outdated, tell us through our Contact page with the entry name and what you found when you checked — we'll verify it and correct the entry. See also our Shipping page and our Affiliate Disclosure.